Privacy Policy

Our Commitment to Your Privacy
At Breaking Barriers Counselling Centre, your privacy and trust matter deeply. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and how you can contact us about your information.
1. Who We Are
Breaking Barriers Counselling Centre provides compassionate, evidence-based counselling and mental health support. For the purposes of this policy, “we,” “us,” and “our” refer to Breaking Barriers Counselling Centre.
2. Information We Collect
We collect only the information needed to respond to enquiries, support appointment booking, and provide professional services.
Information you give us directly may include your name, email address, phone number, appointment details, messages submitted through contact forms, and information you choose to share when requesting support.
Information collected automatically may include browser type, IP address, pages visited, and cookies or similar technologies used to improve website performance.
3. How We Use Your Information
We use your information to respond to enquiries, support booking and scheduling, communicate about services, improve the website, and meet applicable legal or professional obligations. We do not sell your personal information.
4. Cookies
Our website may use cookies to remember preferences and understand how visitors use the site. You can disable cookies in your browser settings, though some website features may not function as intended.
5. How We Store and Protect Your Data
We use reasonable safeguards to protect personal information from unauthorized access, loss, misuse, or disclosure. Personal information is retained only as long as needed for the purposes described here or as required by law.
6. Sharing Your Information
We may share information with trusted service providers, such as booking, website, or communication platforms, when needed to operate our services. We may also disclose information if required by law, professional obligations, or to protect safety.
7. Your Rights
You may request access to your personal information, ask for corrections, withdraw consent where applicable, or ask questions about how your information is used.
8. Third-Party Links
Our website may link to third-party websites or booking platforms. We are not responsible for the privacy practices of those sites and encourage you to review their policies.
9. Children and Youth Privacy
Where services involve children or youth, information is handled with additional care and in accordance with applicable consent, privacy, and professional requirements.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise this page so visitors can review the latest version.
11. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact Breaking Barriers Counselling Centre.